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Bookstore FAQ

COVID-19 Update
The health and safety of our employees, customers and community is of the utmost importance during the COVID-19 pandemic and The Royal Conservatory fully supports social and physical distancing. 


Frequently Asked Questions

Can I still order online?

Yes! RCM Shop shop.rcmusic.com is fully operational during this time.



When will I get my order? Are there delays with shipping?

Due to the impact of COVID-19 we have implemented physical distancing and additional health and safety protocols in our warehouse. As a result, processing orders may take longer than normal and we are currently experiencing longer delivery timeframes. For some shipments, delivery timeframes may be up to 2-3 days longer than expected.
 
We are doing everything we can to get your orders to you as quickly as possible and will send you an email with all shipping and delivery information as soon as your order is on the way so you are able to track your order.



What is your return policy?

RCM Shop does not offer refunds or exchanges on print music, CD’s, digital products and subscriptions. RCM Shop will however replace any damaged or incorrect items that are reported to [email protected] within 14 days of receiving your order.
 

Do you offer curb-side pick up?

No, you may only purchase books via our bookstore which will be delivered safely to your chosen address.



Where is my order?

You’ll receive email updates when your items are shipped. The email will link directly to tracking information for your order. Due to the impact of COVID-19 you may experience unforeseen delays in shipping; please allow up to 3 working days to receive shipping information before reaching out to our customer service team.



How can I contact your customer service team?

With unanticipated demand to our customer call centre, we are experiencing higher than normal volumes, so we ask if you could please direct all book order related inquiries to [email protected]. You should expect to experience a delay in receiving a response, however, please be assured that we are answering all inquiries as quickly as possible.
 
We appreciate your patience and understanding during this time.