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Issues Accessing Practical Exam?

Issues with Your Practical Exam?

Remote Exam
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next 24-48 hours?
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About Spring 2020
Practical Exams
     Spring 2020
Common Issues
and Fixes

Preparing for Your Remote Exam 

Please review this material at least 24 to 48 hours prior to your exam.  Most questions will be able to be resolved in this way. As our Contact Centre is experiencing a VERY HIGH volume of calls and emails, it will be faster to first review the material below.  NOTE that we cannot assist you with technical issues related to the device you will be using for your exam.

In addition to your reminder email, this is the most important document to review 24 to 48 hours prior to your exam: How To Set Up Your Remote Exam


IMPORTANT: New Way to Access your Zoom Exam Meeting Room

You should now access the link to your Zoom exam through your MyRCM account.  Once you have logged in, go to My Exams and Results-reschedule here and select the Family Member taking the exam.  The "Start Exam" button (see below) will only activate 15 MINUTES BEFORE the exam.  Please use this method to enter your exam room as we may have to change exam rooms at the last-minute due to unforeseen circumstances with other exam candidates.  This link will be accurate.  Please do not use the link provided in the emails - if you do not copy and paste it correctly, you will be asked for a password that is embedded in the link. Thank you for your support and understanding. 

Zoom Exam Meeting Room


IMPORTANT: Please "Leave the Meeting" When Your Exam is Over

It is VERY important that you do this by clicking on the "Leave Meeting" button on the bottom right hand corner of your Zoom screen once your exam is over.  If you do not do this, you are "locking out" others which means that they cannot do their exam.  As you can appreciate, when this happens, this is very upsetting for those who are impacted.  Thank you for remembering to Leave the Zoom Room when you are done!


Prepared Sight-Reading

Your sight reading is now available through your MyRCM account.  Once you have logged in, go to My Exams and Results-reschedule here and select the Family Member taking the exam.  It will be provided no later than 23 hours before your exam. You will also receive it via email.

  • It is from "No-Reply" ([email protected]

  • The subject line is:  RCM Remote Exam Sight-Reading Material

Zoom resources:

IMPORTANT: Please download Zoom 5.0 now or at least 24 hours prior to your exam otherwise Zoom will force the upgrade the next time you use it which may delay your entry into your exam room. Learn more here.

Additional resources:


Unable to Connect to Your Exam Room?

A reminder that you should be connecting to your exam room at least 10 minutes prior to your exam start time.  Please use the Zoom link located in your MyRCM account.  If you are unable to connect to your exam room and/or meet your examiner within the next 30 minutes after your exam has started, please submit this form and we will respond within one business day (Monday to Friday). Any submissions about an exam that has not yet happened will not be responded to.