At The Royal Conservatory, we firmly believe in the importance of music and the arts and their ability to develop human potential. We are committed to the success of our students by providing them with a well-rounded, enriching music education. The policies set out below are aimed at helping us achieve those ends as well as the School’s overarching mission.
The conditions and terms below are subject to amendment without notice.
All Royal Conservatory School (RCS) schedules, locations, instructors, tuition fees and class formats are subject to amendment without notice.
1.0 General Registration
5.0 Missed Lessons and Classes
7.0 Withdrawal and Refund
8.0 Suspension and Dismissal
11.0 Photo and Video Release Policy
Updated May 30, 2017
Student & Parent Code of Conduct
Updated September 25, 2015
Important: All students must read and agree to the policies to register for classes and lessons.
1.0 General Registration
1.1 Registration can be completed online through our course registration tool, or you can register in person at the Registration Desk. If you experience any difficulties registering online, please contact Registration & Student Services at email@example.com. Once your registration is complete, you will receive a confirmation of your registration by email.
1.2 Priority is given to students registered in the Music Enrichment Program or Band Enrichment Program as well as those registered for a full term of lessons, defined as 34 weekly lessons or 17 bi-weekly lessons between September and June.
1.3 Occasional adult registrants may be limited to lesson times that fall within the non-peak periods, with a minimum of four lessons booked for each occasional registration.
Non-peak periods are as follows:
Monday to Friday: 8:00-14:30 and 19:30-22:00
1.4 Students may not commence instruction, whether individual lesson or group class, until registration has been confirmed and payment has been processed. Students are not considered registered until payment has been received. A verbal agreement with your teacher and/or payment of a deposit does not constitute registration.
1.5 Students may not register for the next term or any additional lessons or classes until all outstanding balances are paid. Students who register with tuition outstanding for any previous academic years will be withdrawn for their course of study, and any fees paid will be applied to outstanding balances.
1.6 Students are registered on a first-come, first-served basis. If a desired class is full, students may place themselves on the waitlist for that class. In the event that a spot becomes available for a particular class, students on the waitlist will be contacted on a first-come, first-served basis. Students may place themselves on multiple waitlists, and may be simultaneously enrolled in one section of a particular class while waitlisted for other sections, however students who are not enrolled in another section of the same class will receive priority when a spot becomes available in the desired class. Once contacted, students have 48 hours to claim the available spot before it is offered to the next waitlisted student. Waitlisted students will not be contacted after the third week of class.
1.7 Late registration for all group classes is accepted up to and including the third week of classes, or the second week of classes for accelerated courses, subject to approval by the instructor and Registration & Student Services. Late students are responsible for paying the full tuition. For group classes, after the third week, students can place their name on a waitlist for the next registration period.
1.8 Late registration for the Music Enrichment Program may be accepted throughout the academic year. Tuition fees are pro-rated according to the month of registration if applicable.
If an appropriate theory, group class or ensemble is not available at the time of late registration, this MEP enrollment is conditional on the understanding that the student may need to defer their theory/musicianship element to the next Term (or Summer) and will participate in all components of the comprehensive program in the next academic year.
1.9 New students registering for the Music Enrichment Program may be asked to complete a brief theory and practical assessment to facilitate placement in the program.
1.10 It is the responsibility of the parent/guardian or registrant to ensure compliance with age and/or skill prerequisites when registering for a class with prerequisites posted. No exceptions will be made to the transfer and/or withdrawal policies due to failure to comply with posted prerequisites. Class age restrictions require students to have reached the indicated age as of December 31st, of the current academic year. For summer semester the age requirement is as of August 1st.
1.11 As part of our agreement with our faculty members, RCS administration is unable to provide teacher reviews or recommendations on teacher selection. Students are encouraged to select their teacher based on the information provided with the faculty biographies and lesson time availability to determine if individual lessons would be a good fit.
2.1 Email is our first line of communication with students. It is the responsibility of the student or parent/guardian to check their email for school updates and to ensure that their email account remains active.
2.2 Please keep your online profile up to date and make any necessary changes to your contact information as soon as possible. Students can access their online profiles at www.rcmusic.ca/register.
3.1 Each Academic Year, every student is subject to an annual registration fee at the time of their first registration.
This fee is based on the student's tuition amount:
- $25 - for tuitions up to $1,499 including all Music Appreciation courses
- $60 - for tuitions of $1,500 or more (including all individual lesson registrations)
This fee covers administrative and facility related expenses not directly funded by lesson and group class tuitions.
3.2 For new student registrations, there is a $100 non-refundable deposit, and a $60 non-refundable administrative fee. All new individual lesson students are eligible for one, free 30-minute trial lesson with a Royal Conservatory School teacher of their choice. Once the student-teacher match has been confirmed, the $100 deposit will be applied towards the full tuition amount, or the first installment of a payment plan, if applicable.
3.3 Fees are payable to The Royal Conservatory. All monetary transactions, including materials fees, are processed by the Royal Conservatory School and must be made through Registration & Student Services. Students may not give any payment to instructors.
3.4 Tuition is due prior to the start of the program. Payment plans are available and can be set up at the time of registration. A non-refundable flat fee will apply to all payment plan registrations - $25 for tuitions less than $500 / $50 for tuitions $500 or more. A credit card is required to setup a payment plan. Selecting a payment plan represents a commitment to the full tuition amount. Payments may only be stopped if a withdrawal is granted by RCS Administration.
3.5 Remaining balances may be paid off in full at any time.
3.6 Dishonoured (NSF) cheques and declined pre-authorized debit payments are subject to a $20 service charge.
3.7 If a payment is declined, the student will receive a notification by email and is expected to remit payment immediately.
3.8 In the case of an overdue or declined payment, the student's instructor will be given notice to cease instruction and disallow attendance immediately. Instruction missed by the student as a result of an overdue account cannot be made up under any circumstances. All applicable fees and outstanding balances must be paid in full before lessons or classes can be resumed.
3.9 If a student misses more than one payment and/or if the student is over 30 days late on a payment, any scholarships or bursaries that the student received may be revoked, and the student will be withdrawn from their program
3.10 A 3% Processing Fee will be applied to any cash or cheques student-initiated refunds. Any refunds granted due to class cancellation will be refunded in full. Tuition credit refunds or school-initiated refunds will also be granted in full.
3.11 Only one discount code is permitted per registration
3.12 In cases where the RCS sibling discount is used, this discount applies to the tuition of lesser value.
4.1 Our primary goal is to ensure that students have a positive learning environment and a productive relationship with their individual lessons teacher. If a student wishes to transfer to another teacher, they must contact firstname.lastname@example.org at least 5 business days before the next lesson. The RCS office will inform the teacher of their former student's transfer once a new teacher has been selected. Transfers do not include a trial lesson - the first lesson with a prospective new teacher is deducted from the total number of transferable lessons and is covered by the student's existing tuition.
The fee for transferring is equal to two lessons. This student may choose to either pay this fee at the time of the transfer or have these two lessons deducted from the remaining number of lessons.
All lessons missed during the transfer period will be made up by the student's new teacher as well as any outstanding make-up lessons for eligible student planned absences and/or faculty planned absences.
For students enrolled in MEP Suzuki Strings, a meeting with the Suzuki Strings Coordinator, Suzuki Department Chair, or Strings Coordinator is required before a transfer can be approved.
4.2 Students taking group classes who wish to transfer to another section of the same class should contact email@example.com at least 5 business days prior to the start of the first class. A $25 fee is applied to any transfer requests made between 4 business days before the start of class and the commencement of the third class. No transfer requests will be granted after the third class, or second class for accelerated courses. Students are limited to one class transfer per term, unless the transfer is recommended by the teacher. All transfer requests will be considered based on space and availability and must be received in writing.
4.3 Students wishing to transfer from group to individual instruction can make a special request to firstname.lastname@example.org. A $25/class transfer fee will apply.
4.4 Exceptional circumstances regarding transfers will be considered on a case-by-case basis. Please contact Registration & Student Services at 416-408-2825 or email@example.com to discuss a transfer.
5.0 Missed Lessons and Classes
As one of the largest and most respected institutions in the world dedicated to music education, we expect our students to attend all of their lessons and classes and to participate actively in their musical development. Our teachers are skilled professionals who have reserved a time in their schedule for you, regardless of whether or not you attend. For these reasons, we have instituted the following policies for missed lessons and classes.
5.1 Missed individual lessons
o Students are permitted to miss up to 2 lessons per academic year, provided that the student/parent gives the teacher at least 24 hours notice. If you need to cancel a lesson, please notify your teacher directly (firstname.lastname@example.org). Make-up lessons will be scheduled during the designated make-up weeks at the end of each term. All make-ups will be scheduled at the existing lesson time if possible, subject to space and availability. Please limit your lesson cancellations to illness and emergencies only.
o Your teacher is not required to make up any lessons in excess of two; however, at your teacher's discretion, additional make-ups may be provided.
o Please note: should your teacher not receive at least 24 hours notice, a make-up lesson will not be scheduled and the student will be charged for the missed lesson.
5.2 Missed group classes: There is no make-up for missed group classes.
5.3 Attendance: Students are expected to be present and on time for all individual lessons and group classes. Time lost as a result of student lateness will not be made up.
6.1 School closure: For school closures due to inclement weather, please be advised that The Royal Conservatory does not follow school board closure announcements. In the event of a closure, we will send out email notifications or text messages to all affected students. Any lessons or classes canceled due to weather will be rescheduled. If the lesson or class cannot be rescheduled at a convenient time, a tuition credit or refund will be issued to the original method of payment.
6.2 Teacher absence: For individual lessons that are canceled due to teacher absence, a makeup will be offered at a mutually convenient time. If a teacher is unavailable to teach a group class, it is the School’s policy to find a suitable substitute for the class. If no substitute is available, the class may be rescheduled to a later date. If the class cannot be rescheduled, a tuition credit or refund to the original method of payment will be issued.
6.3 Insufficient enrollment: The RCS reserves the right to cancel a class or combine class sections due to insufficient enrolment. If this occurs, we will notify students/parents as soon as possible prior to the start of class and make every attempt to reschedule each student for another class at a convenient time. If this is not possible, a tuition credit or refund to the original method of payment will be issued. Decisions regarding class cancellations, in most cases, will be made 5 business days before the scheduled start of the class. Candidate Services will not provide refunds for theory exams due to RCS theory class cancellations.
7.0 Withdrawal and Refund
All requests for withdrawal or refund must be made in writing to email@example.com. The effective date of withdrawal is the date that the written notice is received, not the last date of group class or individual lesson attended. Please note: Notifying your teacher that you intend to withdraw does not constitute official notice, nor does notice by phone.
7.1 Adult individual lessons and grandfathered students:
o Students who withdraw from individual lessons at least 5 business days before the start of the first lesson will be refunded their full tuition, minus a $25 withdrawal fee and a processing fee, if applicable.
o For withdrawal requests received between 1-4 business day(s) prior to the start of the first lesson, the cost of the first lesson, plus a $25 withdrawal fee, will be deducted from the refund (plus a processing fee, if applicable).
o Occasional Lessons: After the commencement of the first lesson, students who wish to withdraw from individual lessons must provide the RCS with at least two weeks’ written notice. Students will be charged for one lesson beyond the effective date of withdrawal. Students may attend this lesson if they so choose. A refund of the remaining lessons, minus the cost of one lesson, will be issued to the original method of payment. A $25 withdrawal fee and, if applicable, a processing fee will also be applied.
o Weekly / Bi-Weekly Lessons: As is the case with Occasional Lessons, students who wish to withdraw must provide the RCS with at least two weeks' written notice. Students will be charged for two lessons beyond the effective date of withdrawal. Students may attend these two lessons if they so choose.
One of the benefits of registering for weekly or bi-weekly lessons is a reduced per lesson rate, so there will be an additional fee applied. The lessons already taken (plus the additional two lessons) will be recalculated at the Occasional Lesson rate, and the difference will be subtracted from any refund owing.
o Cancellation Fees are applied per individual registration.
Unless otherwise requested, the RCS office will advise your instructor of your withdrawal.
7.2 Group classes & Camps:
o Students who withdraw from group classes at least 5 business days before the start of the first class will be refunded their full tuition, minus a $25 withdrawal fee and a processing fee, if applicable.
o For withdrawal requests received between 4 business day(s) prior to the start of the first class and 9:00am on the day of the second class, the cost of the first class, plus a $25 withdrawal fee, will be deducted from the refund (plus a processing fee, if applicable).
o In order to receive a refund for your withdrawal your refund request must be received by the RCS Office no later than 9:00am on the day of your 2nd class.
o If a student is on a payment plan, and chooses to withdraw after the second class, they will be required to continue to make payments until the end of the term as per original registration.
7.3 Music Enrichment Program & Band Enrichment Program:
o Students who withdraw before the first class/lesson will be refunded their full tuition, minus a $25 withdrawal fee and a processing fee, if applicable.
o If a student withdraws within the first two weeks of their program (based on first group class or lesson), 75% of the tuition will be refunded.
o If a student withdraws during the third or fourth week of the program, 50% of the tuition will be refunded.
o After the fourth week, no refunds will be issued.
o If a student is on a payment plan, and chooses to withdraw after the fourth week of the lessons, they will be required to make payment until the end of the term as per original agreement.
o Refunds only available on monthly auto-renewal membership - after 3 month minimum registration, with 30 days written notice.
In the case of extenuating circumstances that require special consideration, please submit your withdrawal request to firstname.lastname@example.org. Your request may be subject to withdrawal and processing fees.
8.0 Suspension and Dismissal
8.1 Students may be suspended or dismissed for the following reasons:
- Persistent failure to attend and/or prepare for lessons and classes
- Non-payment of tuition fees
- Chronic late payments or rescheduling of lessons
- Behaviours that violate the Student Code of Conduct
- Parents or guardians who make verbal and/or written statements considered abusive and which have been directed toward any Royal Conservatory student, parent, teacher, staff, and/or facilities personnel.
- Any time lost as a result of suspension or other forms of disciplinary action will not be made up or refunded.
9.1 All registered students taking individual lessons are expected to practice regularly outside of their lessons. Students should expect the amount of practice time to increase as they progress through each grade level.
9.2 Only currently enrolled students may attend individual lessons and group classes.
9.3 Children under the age of 10 must be accompanied by a parent/guardian at all times when inside the building, with the exception of classroom and individual lesson time. The RCS does not assume any responsibility for the well-being and safety of minors who are left unattended on school premises.
9.4 The RCS does not assume any responsibility for personal property lost, damaged, stolen, or left unattended on school premises.
9.5 No food or beverages other than bottled water is permitted in the studios and classrooms. Water must not be placed on the pianos.
9.6 Any student who behaves disruptively in class will be asked to leave at the discretion of the teacher.
9.7 Please refer to the Student Code of Conduct for a description of our expectations for student behaviour.
9.8 The RCS bears no legal responsibility in enforcing terms of custody.
You agree to release, save harmless and indemnify The Royal Conservatory Indemnitees from and for all Losses incurred or suffered from or related to your attendance at The Royal Conservatory premises or taking part in any of its programs even if the same arises from the negligence of one or more of The Royal Conservatory Indemnities. You acknowledge that the foregoing is reasonable in view of The Royal Conservatory being a not-for-profit charity.
For the purposes of this provision: (i) “you” includes you and your dependents and their estates and personal representatives and “your” has a similar meaning; (ii) “The Royal Conservatory Indemnitees” include The Royal Conservatory, any organization that it owns or controls and their respective officers, employees, directors and agents and their heirs, personal representatives, successors and assigns; and (iii) “Losses” include injury, death, liability, damages including to property, cost, expense, charge, judgment, award or settlement arising from or in connection with any claim, suit, arbitration, investigation, directive, prosecution or proceeding.
11.0 Photo and Video Release Policy
By registering with The Royal Conservatory School, you grant the RCS permission to take photographs and videos of you or your children’s participation in RCS activities. You also grant the RCS permission to use, reuse, modify, publish, and republish those photographs/videos in any format or media, including print and online, for promotional or instructional purposes. The RCS may use the photographs and videos without compensation to you or your children. You waive any rights to prior inspection and approval of the photographs/videos and their use. The RCS may not sell such photographs/videos to anyone without your permission. You waive any claims, demands, and liabilities against the RCS for taking and using these photographs/videos. To opt out of the RCS’ Photo/Video Release Policy, please send an email to email@example.com.
Important: All students must read and agree to the policies before completing registration.