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Ticketing Policy

Ticketing Policy


All ticket sales, gift certificates, and credits are final. There are no exchanges, refunds, or cancellations, unless noted otherwise at the time of purchase. 

Tickets obtained from any other source other than RCM Tickets or their authorized agents may be counterfeit, and such tickets cannot be guaranteed to be valid for admission. The Conservatory is not responsible for tickets purchased through any unauthorized sales channel. 

Everyone, regardless of age, must have a ticket for admission to all seating areas. Children under 5 years of age will not be admitted into Koerner Hall concerts. Children must remain seated and quiet during all performances.

Out of courtesy to others, please refrain from attending performances if sick.

Your ticket is only valid for the performance and seat for which it was issued. Ticket holder acknowledges and agrees to assume all risks incidental to any performance for which this ticket was issued, whether occurring before, during, or after such performance. Due to the nature of live performances, it is not possible to predict when technical difficulties may occur.

The Royal Conservatory may communicate with all ticket buyers who purchase tickets from our ticketing services from time to time. For more information, please read our privacy policy here.

Program, pricing, date, and artists are subject to change without further notice.


Ticket price includes HST and the following per ticket fees; 
Facility Fee for each venue 

Koerner Hall $3
Mazzoleni Hall $2
Temerty Theatre $2
Offsite Venues $0

Ticket Processing Fee for each venue. Processing Fee is non-refundable.

Koerner Hall $8 to $12
Mazzoleni Hall $5
Temerty Theatre $5
Offsite Venues $5
Streams or Digital Content $2


Give the gift of music! Gift certificates for Conservatory Presented performances may be purchased online, in person at the box office, or by calling RCM Tickets at 416.408.0208.


All Royal Subscribers may exchange tickets up to 48 hours before the performance and are subject to a fee. You may exchange your tickets within the season for any other performance presented by The Royal Conservatory, and subject to availability. Exchanges or credit cannot be accommodated after the fact for a missed event or concert. For External Presenters, please contact [email protected]


If you forget your tickets on the day of the performance, there is no need to rush home. We will be happy to replace your tickets free of charge at the Weston Family Box Office.


All ticket sales are final. If you decide to return tickets to the Weston Family Box Office on the day of the event because they are no longer needed, you will not receive compensation for the ticket cost.


We are pleased to offer listening devices, a quiet room for people with sensory considerations, we welcome service dogs, and offer additional options. Please visit our Accessibility page for more information at 


A limited number of Rush Tickets are available starting 3 hours before all performances presented by The Royal Conservatory. Ticket prices will vary.

Rush Tickets are limited to two tickets per person. Seat locations are assigned at the discretion of the box office and locations may vary. Rush Tickets are available by phone only, on a first-come first-served basis.


All Royal Conservatory Presented Concerts will proceed as scheduled regardless of extreme weather conditions. Please allow for plenty of extra time when travelling in inclement weather.  


In the event that a concert is cancelled or postponed, the Conservatory will endeavor to reach all patrons via phone and/or e-mail to inform them of the cancellation and/or rescheduled date. A notice will also be posted on the website and at the venue. 

For more information, please visit our Plan Your Visit page. 

RCM ticketing policies apply to all concerts and events presented by The Royal Conservatory, and concerts and events presented by others that RCM Tickets sells for.