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Plan Your Visit

Plan Your Visit

RCM Tickets is the source for tickets to concerts at Koerner Hall

Tickets obtained from any other source other than The Royal Conservatory or our authorized agents may be counterfeit. Counterfeit tickets generated by unauthorized sources are not valid for admission.


The Weston Family Box Office will be open 3 hours before the concert, for purchases and ticket pick up in the lobby. There will be plexiglass barriers between the box office staff members and concert attendees. Showing ID to the staff is required to pick up tickets.

If you selected E-tickets as an option, please print your tickets or have your phone ready for your tickets to be scanned.

Have a question about tickets? Visit our Ticketing Policy page for more information..


Washrooms will be available before and after performances.

Washrooms are cleaned and disinfected on a frequent basis. All washrooms are equipped with touchless faucets and touchless paper towel dispensers.

Cameras and video recorders

Cameras and video recording devices, including smart phones and iPads, are not permitted during performances.

Cell phones and electronic devices

As a courtesy to the artists and your fellow patrons please turn off your mobile devices, and all other audible electronic devices before the concert begins. Please refrain from using any and all social media during the performance. We encourage the use of social media before and following the performance.


Children under 5 years of age will not be admitted into Koerner Hall concerts.

Dress and grooming

There is no dress code. As a courtesy to others, we ask that you please refrain from wearing perfume, cologne, and other scented personal products to performances.


Ticket holder must comply with RCM House Policies. Failure to comply with these rules may result in expulsion or non-admittance at RCM’s discretion.

Staff Support

Our ushers are trained to assist you with entering the concert hall and managing controlled exits.

Late Arrivals

In the interest of safety and for the comfort of all patrons, latecomers will be seated at the RCM’s sole discretion. Once a performance has begun, an usher will seat you at a suitable break as determined by the house manager and/or artist. Due to the nature of some concerts, late arrivals may not be able to sit in their ticketed seats or be admitted at all.

Conditions of ticket sale

All sales are final. There are no exchanges, refunds, or cancellations unless noted otherwise at time of purchase. All ticket prices include HST and service charge. Unauthorized resale of tickets is prohibited. The Royal Conservatory is not responsible for tickets purchased through any unauthorized sales channel, and such tickets will not be honoured. Performers, dates, and other details are subject to change without notice. The Conservatory reserves the right to refund the purchase price and refuse admission or expel from the premises without refund any person whose presence or conduct is deemed objectionable. Tickets are only valid for the performance and seat for which it was issued. Ticketholder acknowledges and agrees to assume all risks incidental to any performance for which the ticket was issued, whether occurring before, during or after such performance. Due to the nature of live performances, it is not possible to predict when technical difficulties may occur. Everyone, regardless of age, must have a ticket for admission to all seating areas.

Welcome to the Royal Conservatory’s TELUS Centre for Performance and Learning

At The Royal Conservatory of Music, we strive to build a culture of inclusiveness by ensuring that our venues, programs, services and communications are accessible to people of all abilities. We are committed to working with our community to continue to remove barriers and make improvements for accessibility on an on-going basis at The Conservatory.

The Royal Conservatory’s TELUS Centre for Performance and Learning is located at 273 Bloor Street West (at Avenue Road) in Toronto.  It includes Koerner Hall, Mazzoleni Concert Hall, Temerty Theatre and b espresso bar.

Documents and policies under the Customer Service Standard are available to the public by requesting them by email or by phoning 416-408-0208.

When arriving by car, there is a drop off area in front of the TELUS Centre on Bloor Street, with curb ramps.
If you have an Access Parking Sticker, there is a “No Parking” zone in front of the venue, although space is limited. Additional parking is available across the street in the Bedford Green P parking lot.

Accessible features of our building

The TELUS Centre for Performance and Learning has been designed to be accessible to people accompanied by small children and people with disabilities.

Two of the building's three entrances are accessible by people using mobility devices (example – a wheelchair, scooter, or walker) and strollers:

• the Bloor Street entrance on the west side of the building (Tim and Frances Price Wing)
• the Philosopher’s Walk entrance on the east side of the building

Two elevators provide convenient access to all areas of the building.

The south passenger elevator is accessed from the orchestra lobby or student lounge and can take patrons to the lower or upper levels of the Leslie & Anna Dan Gallerias. Alternatively, the west passenger elevator is located by the box office, and between the concourse (C) level and level 5.
Signage will be posted in the event that one of the elevators is unavailable and patrons will be directed to use the second functioning elevator.

The main public washroom is fully accessible and located on the ground level, opposite from b espresso bar. Other washrooms are located on the concourse, level 2, 3, 4, and 5. (These washrooms do not have an access button; however, please ask our staff to assist you in opening the door.) In addition to standard hand dryers and paper towel dispenses, there are always additional paper towels available on the sink counter. Please contact security if supplies need to be replenished.

The Weston Family Box Office
A low ticket counter makes it easier for persons who use mobility devices (example – a wheelchair, scooter, or walker) to communicate with our customer service agents and view brochures.

Performance Spaces

Koerner Hall
The patron seating can accommodate 9 persons seated in wheelchairs or using other mobility devices (scooters, walkers). In Koerner Hall accessible seating locations, patrons can remain in their mobility device or transfer to theater seats. Patrons who cannot, or do not wish to transfer to a theatre seat, should request accessible seat locations when ordering tickets.

Folding arm rests are available in orchestra level row A and B both aisle seats and Lower Balcony, Row E both aisle seats. 

Mazzoleni Concert Hall in Ihnatowycz Hall
The patron seating can accommodate 2 persons seated in wheelchairs or using other mobility devices in the first row.

Temerty Theatre
This venue has flexible seating and can accommodate unlimited persons seated in wheelchairs or using mobility devices, up to capacity.

Accessible Features at Events

Quiet Room in Koerner Hall 
A quiet room in Koerner Hall, separated from the audience, for people with sensory considerations, those on the autism spectrum, ADD/ADHD, or a learning disability is available to patrons upon request. Concerts are watched through a glass window, with controllable volume. Please contact the box office for more information and availability.

Support person ticket discounts
A discount is extended to any support person whose assistance is required in order for the patron to attend an event. The cost for a Support Person ticket is always half the price of a regular ticket and is subject to all fees. This discount applies to Royal Conservatory presented concerts, and select independent presentations. Please inquire at the box office for more information, pricing and availability.

Assistive listening devices 
Listening devices are available on loan, with no charge, for any Koerner Hall presentation. To request an assistive listening device, please email our box office or ask one of our ushers upon arrival.

Mobility Assistive Devices
Royal Conservatory ushers will check mobility assistive devices at the back of the theatre, when patrons reach their seats and will return them upon request, or during breaks in the performance and at end the performance.

Courtesy wheelchairs
For patrons who require assistance travelling within the building, (please note: for those patrons with mobility limitations, it is a fair walking distance from the box office to your seat), we offer wheelchairs on loan which are subject to availability. Patrons who know in advance that they would like to reserve a wheelchair for their concert-going visit can either email or call the box office, prior to the event. When you arrive, please come to the box office and our staff will be happy to bring a wheelchair to you and provide entrance to seat service, when requested. Because of liability issues, Royal Conservatory staff can not accompany patrons outside of the building.

Service animals
Accredited service Animals are welcome; please advise the box office when ordering your tickets to ensure a suitable seat is reserved.

Large print programs are available on request for patrons with vision loss.

Food and Beverage
For barrier free food and beverage service, Royal Conservatory food and beverage personnel will make an effort to approach persons using mobility devices to place their orders.  Please let our staff know if assistance is required.

We encourage a scent free environment at the TELUS Centre for Performance and Learning.
For questions about The Royal Conservatory’s accessibility, more information about your accommodation needs, or if you would like to offer feedback, please contact us at 416-408-0208 or click here for our feedback form.

The Royal Conservatory’s Toronto home is the technologically superb TELUS Centre for Performance and Learning. This stunning building represents a vibrant cultural destination and a wonderful resource, transforming The Conservatory into the heart of creative education for the nation.

The 200,000-square-foot TELUS Centre houses a stunning array of learning and performance spaces, including 77 practice and teaching studios, the Rupert Edwards Library, the Wilmot and Judy Matthews Family Centre for Integrative Education, the Gerard Dekker Institute for New Programs Development, the Milton E. Harris Centre, a music technology lab, and The Michael and Sonja Koerner Early Instrument Collection. A glass-enclosed central atrium provides an architecturally stimulating and relaxed space where students, faculty, and staff meet informally to exchange ideas. 

Concert and overnight stay at a hotel packages, concert and dinner packages, and packages of concert tickets and museum passes are currently not available. We look forward to being able to offer these experiences again in the future.