Jane Yuen

Jane Yuen is Senior Vice-President and Head of Enterprise Channels for CIBC, leading Contact Centres, Enterprise Digital Transformation, and the delivery of Artificial Intelligence enterprise-wide. She has built an agile team of data and machine learning experts to deploy Generative AI to transform the business for scale, reduce costs, improve operational flexibility, and deliver a great client experience.

She is a graduate of Queen’s University with a B.Sc. in Chemical Engineering and Biochemistry, and holds an MBA from the Rotman School of Management at the University of Toronto.

As a teen, Jane earned her ARCT in piano.

Current and prior volunteer roles include:

• CIBC Executive Sponsor for Black Professionals in Technology Network Partnership
• CIBC Executive Sponsor and Honorary Chair, The Weekend to End Cancer, Princess Margaret Hospital
• Executive, CIBC Diversity and Inclusion Council
• Executive Sponsor, Hackergal, CIBC Partnership
• Director, Runnymede Adventure Club, Toronto
• Director, Art for Cancer Foundation, Toronto
• Director, Youth Without Shelter, Etobicoke

Jane lives in Toronto with her husband, Chris, and her two boys, Ethan and Owen.