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COVID-19 Update

COVID-19 Update
We are committed to bringing you inspiring live music and events, in a way that is safe and responsible.

The Royal Conservatory of Music is following all Health Canada, Public Health Ontario, and Toronto Public Health guidelines, and implementing all recommendations to protect the health of our audiences, students, artists, faculty, staff, and community members.


Therefore, we cannot host audiences in our concert venues at this time.
 
January 31 – February 20, 2022: In this timeframe, we will be able to host up to 50% of our venues capacity for concerts, meetings, and events. We will continue to seat concert attendees with physical distancing for safety and comfort.
 
Clear procedures are in place for anyone entering the TELUS Centre building, including Koerner Hall: 

  • The Royal Conservatory requires proof of full vaccination by approved COVID-19 vaccines, along with a photo ID for entrance into the building and all theatres. As defined by Toronto Public Health, currently individuals are considered fully vaccinated once they have received the second dose of a two-dose COVID-19 vaccine series (e.g., Pfizer, Moderna, AstraZeneca) and where 14 days have passed since their final dose.
  • The use of the enhanced COVID-19 vaccine certificate with QR code and the Verify Ontario app is required.
  • Organizations and businesses that require provincial proof-of-vaccination system cannot accept physician notes. Individuals who have an eligible medical exemption or are participating in an active Health Canada Approved COVID-19 vaccine clinical trial must have their exemption verified and integrated into an enhanced COVID-19 vaccine certificate with QR code.
  • Wearing a mask properly over nose and mouth is mandatory everywhere in the building, including during concerts.
  • Hand sanitizer is provided at every entrance/exit, and key locations throughout the building.

For concert tickets:
 
  • Tickets to in-person and online concerts may be purchased via our website or by phone at 416.408.0208.
  • If you purchased General Admission Section tickets, E-tickets will be sent prior to the concert date. The Conservatory will issue reserved seats within the section you purchased. If you are unable to print e-tickets or do not have a mobile phone, physical tickets may be printed when you arrive at the concert. Per terms of sale, all seating designations will be final.
  • To enter the RCM premises to attend a concert, each person aged 5 and older must present a proof of COVID-19 vaccination and physical government-issued ID (any physical government issued ID that includes the person’s name and date of birth, with or without photo, is acceptable) to enter the TELUS Centre.
  • To prevent crowding on concert days the ticketing office operates at two entrances: the Weston Family Box Office entrance and the Ihnatowycz Hall entrance, both on Bloor Street West. Please arrive at the time and entrance specified on your e-ticket. Box office staff will be available at both entrances.
  • Ticket purchasers will be provided with more information and special instructions via email prior to each concert date.

Staff are trained to support you, ensure your safety, and help you navigate the procedures.
 
For updates and information about concerts and events presented in our venues by other organizations, please contact those organizations directly.

Please check 
Toronto Public Health website for the most current information.
Planning and adjustments around COVID-19 are changing rapidly. We ask you to please check back with us regularly. We will be updating this page with new information as it becomes available.
 
Please feel welcome to contact our wonderful ticketing services team members by visiting RCM Tickets with any questions you may have.
 
We are happy to help to ensure your concert experience is safe and enjoyable.