Skip Navigation

COVID-19 Update

COVID-19 Update

We are committed to bringing you inspiring live music and events, in a way that is safe and responsible.

The Royal Conservatory of Music is following all Health Canada, Public Health Ontario, and Toronto Public Health guidelines, and implementing all recommendations to protect the health of our audiences, students, artists, faculty, staff, and community members.

We are adhering to current government-regulated capacity limits for indoor events.


The TELUS Centre, including Koerner Hall and our other concert venues, has the following procedures in place for anyone entering the building:

  • The Royal Conservatory requires proof of full vaccination by approved COVID-19 vaccines, along with a photo ID for entrance into the building and all theatres. As defined by Toronto Public Health, currently individuals are considered fully vaccinated once they have received the second dose of a two-dose COVID-19 vaccine series (e.g., Pfizer, Moderna, AstraZeneca) and where 14 days have passed since their final dose.
  • In accordance with guidelines from Ontario Public Health, seating does not have to be physically distanced when audience members are fully vaccinated and masked. However, where possible, an extra seat is being placed between groups.
  • Mandatory masks everywhere in the building, including during concerts.
  • Hand sanitizer is provided at every entrance/exit, and key locations throughout the building.


For concert tickets:

  • We have reduced seating capacity (the number of seats available) to ensure safe physical distancing at all our concerts.
  • Tickets are now purchased by section, rather than for specific seats, to enable our staff to seat everyone at safe distances.
  • Tickets to in-person and online concerts may be purchased via our website, by phone at 416.408.0208, or in person (note: limited in-person hours).
  • The box office in the TELUS Centre has permanent plexiglass barriers.
  • You can choose print-at-home tickets or bring your e-tickets on your mobile device on the day of the performance. Tickets are not currently being sent by mail.
  • To enter the RCM premises to attend a concert, all persons must provide proof of full vaccination by approved Covid-19 vaccines. Individuals with medical exemptions from vaccination may instead provide proof of a negative test result for COVID-19 administered within 48 hours of the time that access to the premises is being sought.
  • Ticket purchasers will be provided with more information and special instructions via email prior to each concert date.


Staff are trained to support you, ensure your safety, and help you navigate the procedures.

For updates and information about concerts and events presented in our venues by other organizations, please contact those organizations directly.

Please check Toronto Public Health website for the most current information.

Planning and adjustments around COVID-19 are changing rapidly. We ask you to please check back with us regularly. We will be updating this page with new information as it becomes available.

Please feel welcome to contact our wonderful ticketing services team members by visiting RCM Tickets with any questions you may have.

We are happy to help to ensure your concert experience is safe and enjoyable.